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Administration and Support Services

The Administration and Support Services sector is made up of organisations in employment, travel, call centres, business services, contract staff, cleaning services, secretarial services, contract packing, gardening services and pest control.

The sector includes 122,344 organisations and employs 388,432 people.

The Administrative and Support services sector is an interesting mixture of business categories (travel, employment, call centres, labour hire, cleaning etc) with a “matchmaking role” connecting customers with something they seek.

Google is the leading example of how a database can be used to match an enquiry with an answer, so it is easy to understand how “search” and “matchmaking” tools can be used across the sector.

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Sector Facts & Figures

AI will increasingly improve the quality of “matchmaking” solutions across all business categories in the sector.

Augmented and Virtual reality can complement travel agency services and even employment services. For example, VR has been used to short list people for work on scaffolding and high buildings.

Robots and drones can support cleaning and pest services, being able to safely access places and spaces that are impossible for a person.

Many Administrative services can be improved by Artificial Intelligence, including employment, secretarial services and contract packing. 

Building cleaning services, pest services and gardening services face unique challenges daily that are hard to standardise, and therefore automate completely.

Employment:   388,432

Organisations:    122,344

  • Employing:

    56%

  • Non-employing:

    44%

Remuneration

  • Avg Salary:

    $51,020

Categories

  • Admin Services nec

    Activities: Event management, Theatre booking, Tourist information etc
    • Technology
      AI, Blockchain, VR, Digital Identity
    • Other issues
      Virtual Assistant

  • Call Centre

    Activities: Telemarketing service, Call centre, Voice mailbox service
    • Technology
      Blockchain, AI, AR, VR, Robots
    • Other issues
      Outsourcing versus Local

    Artificial Intelligence (AI)


    Daisee Visionary Explainer Video

  • Employment Services

    Activities: Employment agency, Casting agency, Executive placement, Contract labour, Temporary labour hire
    • Technology
      AI, Blockchain, Digital ID
    • Other issues
      Advice relevance, Online self servicing, Digital ID

    Artificial Intelligence (AI)


    impress.ai is an ‘accurate hiring’ platform that autonomously interviews candidates for any job and produces a fit-score based on the knowledge, skills and experience required for the role.
    AI Job Hunting Tools: Find a Job Today

  • Secretarial Services

    Activities: Clerical, Payroll, Reception, Record keeping service
    • Technology
      AI, VR, Digital Identity
    • Other issues
      Virtual Assistant

  • Travel Agency Services

    Activities: Travel agency, Booking service, Tour operator
    • Technology
      VR, AR, Blockchain, AI, Digital Identity
    • Other issues
      Relevance, Specialisation, Climate change

    Robotics


    The world’s first Virtual Reality travel search and booking experience, This virtual reality travel search and booking experience allows travellers to spin a globe of the world, visit a destination, search for flights, walk through a plane to select their seat, check out different rental cars, and pay for their entire trip— all without leaving virtual reality.

    Artificial Intelligence (AI)


    Artificial Intelligence (AI) and Travel Advisors in 2023

  • Building Cleaning Services

    Activities: Building cleaning, Window cleaning, Janitorial service,
    • Technology
      Robots, AI, Drones, 5G

    Robotics


    Robot assisted Cleaning in Office Buildings. In professional office cleaning business, floor cleaning and waste disposal account for 70% of the daily cleaning efforts. Within the research project AutoPnP a Care-O-bot 3 service robot has been enabled for doing these tasks completely autonomously.

  • Contract Packing

    Activities: Packing, Bottling, Shrink wrapping, Crating
    • Technology
      Robots, AI

    Robotics


    Collaborative Robots on the Job at DHL. DHL, the UK's largest co-packer, has deployed Sawyer collaborative robots for packaging solutions. Sawyer is on the job and equipped with high performance end of arm tooling (EOAT). As it packs consumer goods, Sawyer intelligently adapts to its environment by sensing the edge of the packaging tray.

    Artificial Intelligence (AI)


    Multipack-ljm - Using AI to Meet Customer Demands

  • Gardening Services

    Activities: Lawn mowing, Garden maintenance
    • Technology
      Robots, 5G
    • Other issues
      Climate change

  • Pest Services

    Activities: Exterminating, Insect, Weed, Termite control
    • Technology
      Robots, AI, Drones, 5G

Data courtesy This email address is being protected from spambots. You need JavaScript enabled to view it., Aust Bureau of Statistics, ATO, Digital Business insights Pty Ltd

Skills options

Australian Apprenticeships

australianapprenticeships.gov.au provides information on apprenticeships and traineeships, including factsheets and links.

Quality Indicators for Learning and Teaching

qilt.edu.au  provides information about Australian universities, including study experiences and employment outcomes.

MYSKILLS

myskills.gov.au  is an online database of Vocational Education and Training options, including information about providers, courses, outcomes and fees.

training.gov.au

training.gov.au  for information on training packages, qualifications, courses, units of competency and Registered Training Organisations.

National Centre for Vocational Education Research

ncver.edu.au  provides research and statistics about Vocational Education and Training and the links between education and the labour market.

myfuture

myfuture.edu.au is an online career exploration service which includes information on a range of career-related topics.